EzasuPty Ltd
Privacy Policy
Welcome to Ezasu’s Privacy Policy.
Ezasu cares about your privacy and is committed to protecting your personal information.
This Privacy Policy informs you about how we use and look after your personal information
(also referred to as personal data), including any personal information you may provide
through our website, smartphone app and our platform or when you request information from
Ezasu or otherwise communicate with us, and when your personal information is provided
to us relating to our business.
Where applicable privacy laws provide for exceptions or exemptions, we may rely on those
exceptions or exemptions in our information handling practices.
Who we are
Ezasu Pty Ltd is responsible for your personal information (referred to as "Ezasu",
"we", "us" or "our" in this Privacy Policy). Hoggledoc is also responsible for the website
located at www.Ezasu.com.au and smartphone app known as Hoggle Doc.
Our Privacy Department is responsible for overseeing questions in relation to this Privacy
Policy. If you have any questions about this Privacy Policy, including any requests to exercise
your legal rights (including any opt-out mentioned in this Privacy Policy), please contact the
Privacy Department using the details set out below.
Contact details
Our contact details are:
● Name of legal entity: Ezasu Pty Ltd (ACN 667 030 202)
● Email address of the Privacy Department: contact@Ezasu.com.au
Key definitions
In this Privacy Policy:
● "APPs" means the Australia Privacy Principles set out in the Privacy Act;
● "personal information" has the meaning set out in the Privacy Act, and (in
summary) means information or an opinion about an identified individual or an
individual who is reasonably identifiable, whether true or otherwise;
● "Privacy Act" means the Privacy Act 1988 (Cth); and
● "sensitive information" has the meaning set out in the Privacy Act, and includes
certain specific types of personal information such as health information, and
information about a person's racial or ethnic origin, sexual orientation or practices,
criminal record, religious beliefs or affiliations, political opinions, membership of a
political, professional or trade association, and biometric and genetic information.
Contents:
1. Types of Personal information we collect and how we collect it
2. For what purposes do we handle your personal information
3. Messages to you (including direct marketing)
4. Disclosure of personal information
5. External links and social media sites
6. Where we store personal information
7. Changes of Business Ownership and Control
8. Security and data retention
9. Access and correcting your personal information
10. Complaints process
11. Changes to this Policy
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1. Types of Personal information we collect and how we collect it
Where reasonably practicable to do so, we will collect your personal information directly from
you. For example you may give us personal information when you use our service at our
website at www.Ezasu.com.au, the Hoogledoc smartphone app and any other affiliate
platform (together the “Platform”), when you contact us either directly or through our Platform
or social media pages, in the course of administering and performing any contracts or services
for us or through our recruitment or engagement processes.
The types of personal information we collect about you depends on the circumstances in which
the information is collected. The personal information we generally collect includes the
following:
● your name, email address, postal address, mobile number and other contact details;
● your birth date and gender;
● your credit card and account details, which are processed by a third-party service provider
that handles payments for us;
● details of the health services you require and any health information required for the
provision of the health services.
If you are a user of the Hoggledoc platform, we also collect transactional details (e.g. services
ordered, quantity, dates of order, payments you make and method of payment).
If you are an employee, individual contractor or apply for a role with us, in addition to name
and contact details, we may also collect information relevant to your engagement with us
including qualifications, length of engagement, resume, current and former employment
details, pay rate and salary, bank details, feedback from supervisors and referees, training
records and logs of your usage of our equipment (e.g. phones, computers and vehicles).
In certain cases we may also collect personal information about you from publicly available
sources and third parties, such as suppliers, recruitment agencies, referees, contractors, our
customers and business partners.
We also collect personal information automatically when you use the website and when you
navigate through the website. Information collected automatically may include:
● Technical information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your browser type and version, time zone setting, browser plug-
in types and versions, operating system and platform;
● Information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); products you viewed
or searched for; page response times, download errors, length of visits to certain pages,
page interaction information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page, usage details, geo-location data, IP addresses and
other data collected through cookies and other tracking technologies.
For more information on our use of these technologies, see our Cookie Policy (Australia)
[https://Ezasu.com.au/cookiepolicy] which explains how you can opt out of certain non-
essential cookies.
If you give us personal information about other people (for example members of your family)
then you confirm that you have their consent to do so and will make them aware of the
information in this policy about how we will use their personal information.
In addition to the types of personal information identified above, we may collect personal
information as otherwise permitted or required by law.
If you do not provide personal information that we request, it may mean that we are unable to
provide you with the products or customer services you have requested or consider you for
the role you have applied for.
2. For what purposes do we handle your personal information
As a general rule, we only collect, use and process personal information for purposes that
would be considered relevant and reasonable in the circumstances. The purposes for which
we use and disclose your personal information will depend on the circumstances in which we
collect it. Whenever practical we endeavour to inform you why we are collecting your personal
information, how we intend to use that information and to whom we intend to disclose it at the
time we collect your personal information.
We may use or disclose your personal information:
● for the purposes for which we collected it (and related purposes which would be reasonably
expected by you);
● for other purposes to which you have consented; and
● as otherwise authorised or required by law.
In general, we collect, use and disclose your personal information so that we can do business
together and for purposes connected with our business operations.
Some of the specific purposes for which we collect, hold, use and disclose personal
information are as follows:
● to provide the Ezasu platform to you or to receive goods or services from you;
● to provide technical and customer support and training and to improve our products, our
website and our services to you
● to administer our relationship with you, our business and our third-party providers such as
Stripe
● to contact you in relation to, and conduct, surveys or polls you choose to take part in and
to analyse the data collected for market research purposes
● to provide you with newsletters and other marketing as permitted by law
● to meet our internal and external audit requirements, including our information security
obligations
● to enforce our terms and conditions
● to protect our rights, privacy, safety, networks, systems and property, or those of other
persons
● for the prevention, detection or investigation of a crime or other breach of law or
requirement, loss prevention or fraud
● to comply with requests from courts, law enforcement agencies, regulatory agencies, and
other public and government authorities, including where they are outside your country of
residence
● in order to exercise our rights, and to defend ourselves from claims and to comply with
laws and regulations that apply to us or third parties with whom we work in order to
participate in, or be the subject of, any sale, merger, acquisition, restructure, joint venture,
assignment, transfer or other disposition of all or any portion of our business, assets or
shares
● to address any issues or complaints that we or you have regarding our relationship
● to contact you regarding the above, including via electronic messaging such as SMS and
email, by mail, by phone or in any other lawful manner
Sensitive Information
We only collect sensitive information about you with your consent, or otherwise in accordance
with the Privacy Act. The main types of sensitive information we may potentially collect include:
● details of the health services and treatments you may require (i.e. health information);
● details of injuries (ie. health information); and
● if you visit one of our premises (for example, you are a supplier or contractor that comes
on site), details of disabilities or allergies (i.e. health information) so we can accommodate
any special requirements when you attend our premises.
If you do provide sensitive information to us for any reason (for example, if you provide us with
information about an injury or a disability you have), you consent to us collecting that
information and to us using and disclosing that information for the purpose for which you
disclosed it to us and as permitted by privacy law and other relevant laws.
3. Messages to you (including direct marketing)
We may send you messages (by telephone, post, text, email, SMS and other digital means)
to help you track your orders and keep you informed about our terms and conditions and
features of our website.
We may also send you marketing messages (usually via email or SMS), to inform you about
products and services (including those of others) that may be of interest to you where:
● you have consented to us doing so; or
● it is otherwise permitted by law.
You can opt out of receiving direct marketing messages at any time by contacting us (see
Contact Us at the beginning of this Privacy Policy) or by following the unsubscribe instructions
in our marketing messages.
4. Disclosure of personal information
We will treat all your personal information as private and confidential (even when you are no
longer a customer). We may disclose your personal information to third parties in connection
with the purposes described in section 2 of this Privacy Policy. This may include disclosing
your personal information to the following types of third parties:
● Our third party service providers. These may include for example:
o an entity appointed by Ezasu that manages and operates the payment account
including accepting payments from and making payments to users;
o those we engage to host and maintain the website and IT systems;
o analytics and search engine service providers that assist us in the improvement
and optimisation of this website;
o those who assist us with or partner with us in marketing campaigns;
o SMS/Telephony provider;
● To health care providers who provide the health services available on the Ezasu
platform;
● Third parties where we have a duty to or are permitted to disclose your personal
information by law (e.g., government agencies, law enforcement, courts and other public
authorities);
● Third parties where reasonably required to protect our rights, customers, systems and
services (e.g. legal counsel, accountants, insurers, auditors, and information security
professionals and other professional advisors);
● our related entities (who may use and disclose the information in the same manner we
can);
● in the unlikely event that we or our assets may be acquired or considered for acquisition
by a third party, that third party and its advisors; and
● any third parties to whom you have directed or permitted us to disclose your personal
information (e.g. referees).
Before we disclose personal information to a third party, we take steps to ensure that the third
party will protect personal information in accordance with applicable privacy laws and in a
manner consistent with this policy.
Sometimes the third party will be located outside of Australia, in which case see section 6 for
more information.
5. External links and social media sites
This website and our services may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may allow third parties to
collect or share information about you. We do not control these third-party websites and are
not responsible for their privacy practices. When you leave our website, we encourage you to
read the privacy policy of every website you visit.
Communication, engagement and actions taken through external social media platforms are
subject to the terms and conditions as well as the privacy policies of those social media
platforms.
This website may use social sharing buttons which help share web content directly from our
web pages to the social media platform in question. Where you use such social sharing
buttons you do so at your own discretion. You should note that the social media platform may
track and save your request to share a web page respectively through your social media
platform account. Please note these social media platforms have their own privacy policies,
and we do not accept any responsibility or liability for these policies. Please check these
policies before you submit any personal information to these social media platforms.
6. Where we store personal information
Some of the third parties to whom we disclose personal information are located outside
Australia such as the United States of America. The countries in which such third party
recipients are located depend on the circumstances.
From time to time we may also engage an overseas recipient to provide services to us, such
as cloud-based storage solutions. Please note that the use of overseas service providers to
store personal information will not always involve a disclosure of personal information to that
overseas provider.
Countries outside Australia where personal information relating to you may be stored and/or
processed, or where recipients of personal information relating to you may be located, may
have privacy and data protection laws which differ to those under the Privacy Act. By providing
your personal information to us, you:
● accept that personal information relating to you may be transferred, stored or processed
in this way. We take measures to ensure that any international transfer of information is
managed carefully and in accordance with applicable data protection laws; and
● consent to us disclosing your personal information to any such overseas recipients for
purposes reasonably in the course of operating our business, and agree that APP 8.1 will
not apply to such disclosures. For the avoidance of doubt, in the event that an overseas
recipient breaches the APP's, that entity will not be bound by, and you will not be able to
seek redress under, the Privacy Act.
7. Changes of Business Ownership and Control
We may, from time to time, expand, reduce or sell our business, and this may involve the
transfer of certain divisions or the whole business to other parties. Personal information
relating to you will, where it is relevant to any division so transferred, be transferred along with
that division to prospective buyers and the new owner or newly controlling party will, under the
terms of this Privacy Policy, be permitted to use personal information relating to you for the
purposes.
8. Security and data retention
Security
The security of personal information received from or about you is a high priority. We take
such steps as are reasonable to store personal information regarding you so that it is protected
from unauthorised use or access, misuse, loss, modification or unauthorised disclosure. We
only use third party service providers whom we are satisfied look after personal information
securely and in accordance with privacy laws. This includes both physical and electronic
security measures. Examples include:
● storing information on secured networks consistent with industry standards, which are
only accessible by those employees who have special access rights to such systems;
● using industry-standard encryption technologies when transferring or receiving personal
data, such as SSL technology;
● the use of two factor authentication on accounts with access to data;
● adherence to PCI standards by our payment service providers;
● restrictions are placed on the electronic transfer of files;
● our IT networks undergo regular necessary vulnerability testing to identify and remedy
potential opportunities for unauthorised data access; and
● robust management of boundary firewalls, access controls, malware protection and patch
release processes towards protecting customer data.
Destruction of records
We will destroy or de-identify personal information once it is no longer needed for a valid
purpose or required to be kept by law.
9. Access and correcting your personal information
You may contact our Privacy Department (see the contact details section at the start of this
Privacy Policy) to request access to the personal information that we hold about you and/or
to make corrections to that information, at any time. On the rare occasions when we refuse
access, we will provide you with a written notice stating our reasons for refusing access.
We may seek to recover from you reasonable costs incurred for providing you with access
to the personal information we hold about you.
We are not obliged to correct any of your personal information if we do not agree that it
requires correction and may refuse to do so. If we refuse a correction request, we will
provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a
reasonable time.
We ask that you contact us to update or correct your information if it changes or if the personal
information we hold about you is inaccurate.
10. Complaints process
If you have any questions, concerns or complaints about this Privacy Policy or how we handle
your personal information, including if you believe we have breached the APPs, please contact
our Privacy Department (see the contact details section at the start of this Privacy Policy).
When contacting us please provide as much detail as possible in relation to your question,
concern or complaint.
We take all complaints seriously and will respond to your complaint within a reasonable period.
We request that you cooperate with us during this process and provide us with any relevant
information that we may need.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the
Australian Information Commissioner,
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
11. Changes to this Policy
We review and amend our Privacy Policy from time to time. Any changes we make to this
Privacy Policy in the future will be posted on this page and, where appropriate, notified to you
by e-mail. Please check back frequently to see any updates or changes to this Privacy Policy.
The new terms may be displayed on-screen and you may be required to read and accept them
to continue your use of the website.
Last updated: 14 December 2023
